General Hire Information

• You can hire bikes for as long as you like (hrs/ minutes).
• The minimum Hire time is 1 hr.
• If you ride longer than the booked time you only need to pay for the additional time taken upon your return.
• Hires must supply a valid address and telephone number when booking.
• Hirers should be aged 18 years or over
• Children (under 16 years) must be accompanied by a junior (16 - 18 years or an adult (over 18 years).
• Photo ID or £100 deposit required per hire for security 
• Full terms and conditions can be downloaded here.

Advanced Booking Information

• Advanced booking should be made by completing the advance booking request form.
• Advance booking need to be made at least 24 hours in advance of the hire time and by 5pm at the latest on the calendar day prior to the day of hire.
• Advanced Booking discount of 10% is only available if the hire payment had been made in full prior to the day.
• Payments can only be accepted using a valid credit or debit card registered to your booking address.
• Advanced Bookings are non-refundable 
• Provided 24hours notice is give customers can amend or change the date of their advance booking.

Booking Request Forms - Actions

• You will receive an automated reply email with useful information on it
• We will contact you using the information on your booking request to take payment and confirm the boking (provided you gave us a UK phone number).
• If you opted to be contacted then please Call us during in opening hours.

Please note that at certain times of the year we are not open daily so the team will only be able to fully process your request once they return and the unit re-opens. 

At the Parkcycle Centre

• Advance Booking Customers:. Should arrive at least 10 minutes prior to the requested hire time and ensure that they have the card used for any payments taken over the phone in their possession when arriving to collect the bikes for hire.. No refund or credits shall be given on the Booking if the Hirer fails to arrive or at a time other than the time expected. Bike Fit: Our staff will assist you in finding the right bike and accessories for your bike hire. Once the bikes are selected we will need to enter your bike numbers onto the system at the counter and take any payments that may be due.
• Security: Be able to provide a valid photo ID, driving licence or passport that can be left at the unit as security against the hire or a deposit of £100 to be kept for the duration of your booking.
• Signing for Hire: All hirers have to sign a hire ticket to confirm that they have checked the condition of all the bikes being hired and that they have understood and accept the terms and conditions of hire.
• Test Ride Allowance: All hirers will have a 10 minute period after starting their booking to test ride their bikes. If you are unhappy with the bike you can change it within 10 minutes from the time of hire and re-start your hire time. If bikes are tested but returned outside the initial 10 minute test ride period, customers may not be credited with added time to their booking.
• Breakdowns: Once you have left the immediate vicinity of Parkcycle, the bikes are your responsibility even if a bike(s) suffer a breakdown or puncture. Parkcycle do not offer a bike recovery service.
• Right to Refuse Hire: Customer(s) that arrive at Parkcycle who are judged to be under the influence of alcohol or drugs shall be refused hire. If the booking has been made in advance Parkcycle shall be under no obligation to offer a refund.

• Full terms and conditions can be downloaded here.